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Notes on Ticket Onsales

Intro to ticket link features unlocked for Pro Seated accounts

Pete Stormer avatar
Written by Pete Stormer
Updated over 6 years ago

Artists running event presales on Seated unlock some more advanced ticket link features:

These features give you more flexibility to set up presales and public onsales through the same button on your tour listing.  

You can read through the overview or click one of these links to get specific instructions for your scenario:

If you want to set up an interactive demo where we can answer any questions, please reach out to our team using the chat bubble in the lower right corner of this page.
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Overview of Advanced Ticket Features

The three fields on the top line are required to save your event.  

The start time indicates when your onsale starts - before this time fans will be able to sign up for email and SMS reminders to drive them to your onsale.

The onsale name is used to distinguish between your different onsales (e.g., "Artist Presale" vs "Public Onsale").  


There are also three optional fields on the lower line of each onsale.  The end time can be used to mark the time when a presale ends so we can automatically direct fans to the public onsale.

Putting all of that together, here's an example of what the onsales might look like for an event with an Artist Presale.

I want to drive fans directly to the venue ticketing site

  1. Ensure you input an onsale start time in the past so the link is live

  2. Name the onsale "Tickets"

  3. Paste the venue link into the Ticket Link field

I want to add a VIP link on my site's tour listings

  1. Add the VIP link as a Promoted Link so it will appear on your site's tour listings

I want to drive fans to presale reminders & public onsale reminders

To drive fans to reminders for a presale, make sure to announce the show at least 24 hours before the presale goes live to give fans a window to sign up.

  1. If you have a presale, you will be adding two Ticket Onsales, one for the presale and one for the public onsale.

  2. For the presale, add the start AND end times, name the onsale "Artist Presale", and paste the ticket link. Note: if you are running a Seated presale, we'll provide you with the links or add them ourselves.

  3. If there is a password, include it in the onsale so fans will receive the password in their reminder.

  4. For the Public Onsale, add a start time, name the onsale "Public Onsale", and paste the ticket link. In order for there to be a window for fans to sign up for reminders for the public onsale, the presale must end at least an hour before the public onsale.

I want to drive fans to public onsale reminders only

To drive fans to reminders, make sure to announce the show at least 24 hours before tickets go on sale to give fans a window to sign up.

  1. The Start Time is when tickets go on sale.

  2. Name the onsale "Tickets" and paste the link to tickets.

I want to set up a Seated presale

If you want to run presales with Seated for any of your artists, please reach out to your account manager.
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If you want to set up an interactive demo where we can answer any questions, please reach out to our team using the chat bubble in the lower right corner of this page.

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