We’ve made it very simple to enable a waitlist on any sold out event.
It's as easy as clicking "sold out" on the event!
Begin by scrolling down to the "Ticket Availability" section and clicking “sold out.” A pop-up banner will appear and will indicate that the waitlist has been automatically turned on.
After that, just save your changes at the bottom of the page and your waitlist will be active!
You can always turn off the waitlist and just list the event as "sold out"
How does the waitlist work for my fans?
Once a waitlist is enabled, your fans will see a “Join Waitlist” button in place of the “Tickets” or "Sold Out" button. The words “Sold Out” will instead be automatically added to the Additional Details section on your event.
When fans click the “Join Waitlist” button, they will be redirected to a page that will enable them to sign up for a waitlist.
From there all fans have to do is click "Join Waitlist", enter their contact information, and wait for updates!
You’ll then be able to see the number of waitlist signups in the “Insights” tab on your dashboard.
How do I message the waitlist?
If you ever want to reach out to the fans on the waitlist, the data owner on your account can simply go to the Seated dashboard, click the “insights” tab, and click "Download CSV" to export the contact information. You'll then be able to message those fans manually from your existing email messaging platform (MailChimp, etc).
Additionally, any time a new show is announced in that city, any fans on the waitlist will automatically receive an alert! This is really helpful for when you're confirming a second show after the initial show quickly sold out.